Defects and damages are subject to inspection and approval and need to be reported within the first 48 hours of receiving the item. Defect claims occurring over time are only available within the first 6 months of receiving the item after-which we can no longer guarantee replacement or credit for the item. Please note natural materials including wood and marble have variations and their imperfections are not considered defects. As foreign wood adapts to your climate, it can shift size and cause cracking. This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature.
To begin your Damage Claim, please complete the following form. If you require immediate assistance, please call us at (484) 212-5610.
Shipping and Delivery Information
At Domaci, we strive to deliver your purchase with excellent service and flexibility to all 48 contiguous US states and the District of Columbia, every time. That's why we're proud to ship the majority of our goods nationwide. That's what we like to ...
Return Policy for Special Order Items
Special Order items consist of items that are not stocked by Domaci at the time of purchase. This may include, but not limited to, items that are drop-shipped directly from the manufacturer, items that are made-to-order and items that have been ...
Return Policy for In-Store and Stocked Items
If your item has been shipped directly from the manufacturer, please see the Return Policy for Special Order Items page for more information. If your item is being shipped direct from Domaci or you've purchased the stocked item at our store, please ...
Domaci Design Trade Program Terms & Conditions
These Domaci Design Trade Program Terms and Conditions (these “Terms”) constitute the terms and conditions that apply to products and services sold by Domaci LLC d/b/a/ Domaci, Domaci Design Studio, Domaci Market, Domaci Flea, Watson Loft, Christmas ...
Can I request a future shipping date if I'm not ready for my order?
By default, all special order items are shipped directly from the manufacturer as they become available. For instance, if your order includes an in-stock item and a backordered item, then the in-stock item will typically ship to you immediately and ...