General Order Questions

General Order Questions

We strive to offer amazing customer service, before you make your purchase and after. Please use the form below for your questions and inquires concerning current and past orders, returns, deliveries and exchanges. Upon receipt, a Domaci guest service representative will be in touch.

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    • Canceling an Order

      In most cases, your order may be canceled if it hasn't shipped.  If you would like to cancel an order that has not shipped yet, please reach out to our us via email at hello@domacihome.com. Please include your order number, and the items you wish to ...
    • Backordered Special Order Items

      While we make every effort to keep our selection of home furnishings updated with the latest availability from our manufacturing partners, there may be instances where an item you order may be, unbeknownst to us, out-of-stock with the supplier at the ...
    • Only Received Part of Order

      If you haven't received part of your order yet, we haven't forgotten about it! We prefer to send your in-stock items out as quickly as possible.  Some of our items take longer to ship or may be shipped separately. If your order contains one or more ...
    • Return Policy for Special Order Items

      Special Order items consist of items that are not stocked by Domaci at the time of purchase. This may include, but not limited to, items that are drop-shipped directly from the manufacturer, items that are made-to-order and items that have been ...
    • Can I request a future shipping date if I'm not ready for my order?

      By default, all special order items are shipped directly from the manufacturer as they become available.  For instance, if your order includes an in-stock item and a backordered item, then the in-stock item will typically ship to you immediately and ...