Return Policy for Special Order Items

Return Policy for Special Order Items

Special Order items consist of items that are not stocked by Domaci at the time of purchase. This may include, but not limited to, items that are drop-shipped directly from the manufacturer, items that are made-to-order and items that have been customized to meet specific requirements at the time of purchase. In most cases, the product description on our website or the price tags in our stores will dictate that the item is a "Special Order Item".  If you are unsure, please do not hesitate to reach out to us for clarification prior to completing your purchase. 

If applicable, all returns or exchanges are subject to Domaci approval. Original delivery charges cannot be refunded.
If you receive a damaged or defective item, please submit a Damage Claim ticket within 3 days of your delivery. 

Special Order Furniture
Special Order Furniture items may be returned if initiated within 14 days of delivery and received to our warehouse in Bethlehem, PA within 30 days of delivery. Purchaser is responsible for arranging the return of their item at their expense. Items must be returned in new, resellable condition. A 33.3% restocking will be applied. Original delivery charges cannot be refunded. 

If available, we may offer fabric swatches for select furniture items. If you would like to see our Domaci Home furniture in person before you purchase, please visit Domaci located in Bethlehem, Pennsylvania. 

Special Order Decor, Mirrors, Accents, Rugs, Lighting & Gift Returns
Decor, lighting and gifts in their original condition (unused/unopened/unwashed) may be returned within 14 days of purchase and accompanied by your proof of purchase and in its original packaging.  Purchaser is responsible for arranging the return of their item at their expense. Items must be returned in new, resellable condition. A 33.3% restocking will be applied. Original delivery charges cannot be refunded. 

Custom & Made-To-Order
Custom and made-to-order, typically including made-to-order furniture, wallpaper, rugs and art, are built and/or ordered to your specifications and usually begin production immediately upon order. These items cannot be cancelled, changed, returned or refunded at any time. 

Spicher Vinyl Floorcloths & Artwork - Made-to-Order
All Vinyl Floorcloths and artwork from Spicher Co. are made to order and unfortunately cannot be returned or restocked at anytime. Vinyl floorcloth sample swatches may be available in-store for your convenience prior to making your purchase.  




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